Overview
We want you to be satisfied with your purchase. This policy explains how returns, refunds, and exchanges work for najeepepe.
Return Window
You may request a return within 30 days of delivery for unused items in original packaging with all accessories and tags.
Eligible Items
- Defective or damaged products (report within 7 days of delivery with photos)
- Wrong item sent
- Unopened items in resalable condition
Non-Returnable
- Items damaged by misuse or normal wear
- Products missing parts or original packaging
- Digital goods or gift cards (if ever offered)
- Clearance items marked final sale
How to Start a Return
- Email [email protected] with order number, reason, and photos if applicable
- Wait for a Return Authorization (RA) and shipping instructions
- Ship the item back using a trackable method; keep the receipt
Refunds
After we receive and inspect the return (usually 3–5 business days), approved refunds are issued to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error or a defect.
Exchanges
If you need a different size or color (when stock allows), request an exchange in your RA email. You may be charged the price difference.
Damaged in Transit
Contact us within 48 hours of delivery with photos of the package and product. We will arrange a replacement or refund.
Effective date: July 30, 2026